For over 25 years Starman Auctions has built a foundation of integrity, the first requirement would be to establish excellent communication with clients. Based on years of experience, the best method for achieving communication is by way of Relationship Marketing. Just as it sounds, Relationship Marketing is founded on the single and most critical characteristic, known as "Integrity." Achieving true integrity with clients lets you know that no deal is a "one and done". Integrity is not something that can be simply used. Integrity must be so ingrained within the nature of the company and the team members, that it remains steadfast no matter the circumstances. Without question, customers sense it and find it attractive. At its core, integrity begins with a leader who understands the qualities of integrity which then filters down throughout the company into every department and every member's approach and attitude.
Starman Auctions follows these Principles of Business Integrity:
Principle #1: Recognize that customers/clients want to do business with a company they can trust; when trust is at the core of a company, it is easy to recognize. Trust defined is assured reliance on the character, ability, strength, or truth of a business.
Principle #2: For continuous improvement of a company, the leader of an organization must be willing to open up to ideas for betterment. Ask for opinions and feedback from both customers and team members and your company will continue to grow.
Principle #3: Regardless of the circumstances, do everything in your power to gain the trust of past customer's and clients, particularly if something has gone awry. Do what you can to reclaim any lost business by honoring all commitments and obligations.
Principle #4: Re-evaluate all print materials including small business advertising, brochures and other business documents making sure they are clear, precise and professional; most important make sure they do not misrepresent or misinterpret.
Principle #5: Remain involved in community-related issues and activities thereby demonstrating that your business is a responsible community contributor. In other words, stay involved.
Principle #6: Take a hands-on approach in regard to accounting and record keeping, not only as a means of gaining a better feel for the progress of your company, but as a resource for any "questionable " activities; gaining control of accounting and record keeping allows you to end any dubious activities promptly.
Principle #7: Treat others with the utmost of respect. Regardless of differences, positions, titles, ages, or other types of distinctions, always treat others with professional respect and courtesy.